Developing protocols & procedures for customer research, in-person and online customer testing, enabling increased stakeholder engagement and simpler, faster customer feedback. Respecting customers' privacy, ensuring legal and security risks are met.
Connecting people, problems and concepts across multiple research/design streams, using co-design approaches to enable multi-project stakeholder alignment.
Whether creating a north star vision, tactical solutions, or focusing on global experiences, design can be working with a small multi-disciplinary team to co-design concepts, which establish options for achieving the best solutions (which are inclusive and accessibility).
Weather it's NPS uplift, pushing for the most impactful experiences being redesigned or if you're interested in earning Canstar Award Digital Bank of the Year, let me help. Optimisation can lead to big results.
Design systems create better customer experience through consistency and faster value delivery, giving designers more time to focus on bigger UX problems. As well as atomic UI, patterns, language and accessibility, they connect to code and testing processes to provide massive business efficiency.
Effective design needs to bridge user experience & technology, taking a service design approach to create the building blocks required to meet customer needs. The big picture can look incredibly complex, with hundreds of features or it can be distilled to UX Enablers.
Design can often be seen as subjective, but benchmarking, tracking provide the ability to measure what works objectively and certainty and evidence of value. Quantitative + qualitative measurement reduces opinion based decisioning, but should be combined with creative thinking.
Design of all banking basics through to reimagining the future of digital banking online. Transformation design strategy, establishing a shared unified vision encompassing the research and aspirations of all major bank divisions including insurance. Omni-channel workflows, customer engagement and communication.
Case Study
Professional clinical software solutions with a focus on accuracy, speed and flow. This is where software clinical records, patient summaries, prioritisation, communication and tasks need to become invisible.
Case Study
Bringing entire eco-systems together to support customers' greater experience. How customers think and feel when planning, connecting and providing confidence in how they spend their leisure time.
Case Study
DesignOps Manager
Principal Architect
ASB
Digital Strategy Manager
