RSA, Studio:Shift
Oct 2004
Information Architecture, Functional Specification

With more then 115,000 members, over 250 branches in 12 regions the RNZRSA is one of the biggest organisations in New Zealand. They needed to develop an online member management and communication application to help them become more efficient and proactive in their National HQ and in the local RSA's. I created the functional specification that defined the business systems and tools that would enable them to do this.